Genes blamed human error for the glitch. He said the company was putting more resources in quality assurance as a short term measure. Longer term, Trend plans to update its Scan Engine to include a self-monitoring mechanism.
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By Neil J. Rubenking October 15, 2004 12:14pm EST Trend Micro's PC-cillin Internet Security 2005 is a complete security suite, with antivirus, personal firewall, spam protection, the permanent revolution pdf spyware detection and removal, and URL filtering for parental control.
After spending an hour trying to get through to the PC vendor's call center without success, she gave up, switched off her PC and left her house for an appointment she couldn't miss, she says.
Further reading: How the new age of antivirus software will protect your PC. Business with PCs using Microsoft's Windows XP Service Pack 2 (SP2) and Trend Micro's OfficeScan software, and consumer PCs using Microsoft Windows XP SP2 and Trend Micro's PC-cillin Internet Security 2005 VirusBuster.
The company had several hundred calls from customers in the U.S., Ikenomoto says. "It was a lot of trouble, I had to go half the day not using my PC says Yoshimi Machida, a language instructor in Tokyo whose desktop PC was hit by the.
Reg reader Derek Law said his home PC stopped working after applying the OfficeScan and PC-cillin updates. "Essentially, the update on Friday locked up all the CPU preventing anything from running he said.
T 12:27, John Leyden Update A duff anti-virus signature update on Friday from Trend Micro floored the PCs of many who applied it. The Japanese firm pulled the update 90 minutes after it was issued but the error caused mayhem to affected systems, particularly in.
In a statement, Trend said that changes it made to its heuristic scanning functions to provide better detection for the prolific Rbot worm accidentally caused the reported system instability. The problem escaped detection prior to the release of the update because of an "isolated anomaly.
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Saturday morning. The PC slowed to a crawl when downloading e-mail, Machida says. She at first thought either the PC had downloaded a virus through the e-mail software, or that the PC was breaking down.
Local time in Tokyo on Monday, Trend Micro had received 311,900 calls from business and consumer users in Japan saying their PCs had been affected by a faulty data file containing information about known viruses and worms, according to the company.
"Initially, I wasn't angry, I was just worried. I couldn't do a thing Machida says. "Then when I got home in the afternoon and I found out from the TV news that it was Trend Micro.